Refund policy
30 Day Money Back Guarantee
We stand behind the quality of our products. If for any reason, you are completely satisfied with your purchase, we provide you a full refund. Your purchase is guaranteed for 30 days from the date of purchase.
How to Return a Product
To qualify for a refund, we require you mail the product back to us with a copy of your original order number or receipt in the package. To begin this process, please email us at atlanticnaturals@gmail.com
The package should be mailed to Atlantic Naturals, 4273 N state Rd 7, Lauderdale Lakes, FL 33319. We recommend you mail your package with a trackable service to verify delivery.
Upon receipt of your package, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Product Arrived Damaged or Wrong Order
If your package arrives damaged, or we made an error while shipping your order, please shoot us an email--we will immediately remedy the issue. There is no need to return the damaged product to us, we will send you a new package ASAP.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at atlanticnaturals@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 4273 N state Rd 7, lauderdale lakes FL 33319, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.